Terms & Conditions

1. Business and contact details

Koel Sleep. Email: info@koelsleep.co.za.

For assistance, visit our Contact page.

2. Products and availability

We sell the Koel Cooling Blanket in Charcoal Grey. The available sizes are Kids (100x150cm) and Adult (200x230cm). Please check the selected size and purchase option before ordering. Screen settings and lighting may affect the appearance of product colours.

Single purchases contain one blanket; duo purchases contain two blankets of the selected size. Products are subject to availability. Descriptions and images are intended to accurately represent the product; any material discrepancy will be handled in accordance with applicable consumer rights.

3. Pricing and promotions

All prices are in South African Rand (ZAR), with VAT included where applicable. The checkout total shows the price payable and any delivery charge before you confirm payment.

Black Friday and other promotional prices apply only when offered and subject to disclosed conditions and availability. Crossed-out prices indicate the stated comparison price. Discounts cannot be combined unless the offer allows it. No undisclosed promotion deadline or stock promise applies.

If a genuine pricing or description error affects your order, we will contact you to resolve it lawfully, including a refund where applicable, rather than substitute a higher price without your agreement.

4. Payment and order confirmation

Payment is processed through Shopify checkout and the payment methods offered there. Orders are processed after successful payment confirmation. An order acknowledgement records receipt of your order; if payment fails or stock is unavailable, we will notify you and arrange any refund due.

Keep your confirmation and order number. Do not share payment credentials with customer support.

5. Delivery

We deliver within South Africa only. Orders exceeding R1,000 qualify for free shipping. Orders of R1,000 or less may incur a delivery fee, which must be shown at checkout. Any discounts affecting the qualifying total are reflected at checkout.

Delivery estimates, tracking, address issues and parcel problems are covered in our Delivery & Shipping Policy. Courier delays, public holidays, weather and peak periods may affect delivery; we will communicate material delays where known.

6. Changes, cancellations and stock delays

Contact us promptly with your order number to request a change or cancellation. We will confirm whether the request can be accommodated before dispatch. Once dispatched, a change may require a return under our returns policy; this does not restrict statutory cancellation rights.

If stock becomes unavailable or an unexpected delay arises, we will contact you about the available options, including cancellation and a refund where required by law. We will not substitute a different product without your agreement.

7. Returns and consumer rights

Our Returns, Refunds & Exchanges Policy explains online cooling-off rights, defective-product remedies and our 30-day satisfaction guarantee.

Nothing in these terms removes or limits any rights under the Consumer Protection Act, the Electronic Communications and Transactions Act or any other applicable legislation. Statutory rights prevail over conflicting policy wording.

8. Customer responsibilities

Provide accurate order, delivery and contact details, use an authorised payment method, and review your order before paying. Follow the blanket’s care label and use the website lawfully. Do not misuse the website, interfere with its security or submit fraudulent orders.

9. Website content and privacy

Koel’s branding, photographs, text and website content belong to Koel or its licensors. You may use the website for personal shopping, but may not reproduce protected content commercially without permission, except as permitted by law.

Personal information is handled as described in our Privacy Policy.

10. Liability and disputes

To the extent permitted by law, Koel is not responsible for indirect losses arising from website interruptions or misuse. No exclusion applies to liability that cannot lawfully be excluded, including applicable liability for defective goods, gross negligence or other protected consumer claims.

South African law applies. Please contact us first so we can try to resolve a dispute fairly. You retain the right to approach an applicable ombud, the National Consumer Commission, a competent tribunal or court. These terms do not require you to waive statutory remedies.

11. Changes to these terms

Updated terms will be posted on this page. Changes do not retrospectively remove rights attached to orders already placed.